Terms and Conditions

You must read these Terms and Conditions of Use of our electronic services and Privacy Policy. Children must consult their parents/legal guardians before registering on this website/app, and parents/legal guardians must read them and explain how they apply to their children who use this website/app. This website/app reserves the right to cancel, without notice, the account of any member under the age of 21 if it is proven to us that they registered without the knowledge of their parents or legal guardians.

• Without prejudice to anything stated or to be stated in these Terms and Conditions, the website does not accept the promotion of any counterfeit or copied products, goods or materials, or products that violate local and international laws, anti-dumping and commercial fraud laws, or local and international intellectual property rights. We disclaim all responsibility for them, and anyone proven to deal in them will be subject to legal prosecution. We reserve the right to suspend any violating account and to pursue legal action against it.
• It is the website's policy to prohibit the promotion of intoxicants, gambling halls, nightclubs and tobacco products, even if licensed under local laws. The website management has the right to suspend any account that sells or promotes them.

Any of the following categories may register on or contract with the website/app. These categories are:

• A. Merchants: persons registered on this website/app for the purpose of promoting goods and products.
• B. Members: persons registered on the website/app to benefit from the offers.
• C. Advertisers: entities registered on this website/app, or that have agreements with the website/app management, for the purpose of advertising themselves on this website/app for a fee.

1. Welcome to our electronic services through the "Trato" website/app, where you can use the free Trato directory to search for shops, restaurants and other goods and services according to your needs, or list them on the website/app, based on your residential or work area or otherwise. You can also benefit from Trato's special offers and discounts through an annual subscription as a premium customer or member, merchant, or advertiser on the "Trato" website/app.
2. These terms (the Terms and Conditions of Use of our electronic services and Privacy Policy) govern the relationship between us (the website/app) and every user of the website/app (you). Please read these terms carefully before registering and using the website/app, as your use of these services confirms your acceptance of these terms and your agreement to abide by them. If you do not agree to these terms, please do not use the services.
3. Your use of the website/app is also subject to our Privacy Policy, which includes information on how we use your personal data.
4. We may make changes to these terms at any time by posting the amended terms on the services. You should check this page from time to time to be aware of any changes to these terms. Your continued use of the services after any changes to these terms are announced constitutes your acceptance of those changes.
5. These terms apply regardless of the type of device you use to access the services (including a computer, laptop, mobile phone or tablet).

1. You are permitted to register on and access the website/app on a temporary basis, and we reserve the right to withdraw or modify the service we provide without prior notice. We are not responsible if the services are unavailable for any reason, at any time, or for any period.
2. You are responsible for making all arrangements necessary for you to access the services. You are also responsible for knowing all persons who use the services (through your account on this website/app or your internet connection) and for ensuring that they are aware of and comply with these terms.

1. All rights, including without limitation intellectual property rights, copyrights, database rights and trademarks in the services and their contents, whether audio, text, images, videos or in any other form (the "Content"), are owned by or licensed to us. This Content is protected by copyright and intellectual property laws and treaties, or any other laws around the world. All such rights are reserved. (Applies to all user categories)
2. You agree to access the services for personal use only and not for public or commercial use. You are not permitted to copy, publish, store in any medium, broadcast, transmit, retransmit, modify or publicly display any part of the Content without our prior written consent. (Applies to user category A)
3. You are permitted to use the services for personal, non-commercial purposes. You are not permitted to modify the Content or remove any copyright or proprietary notices contained in the Content. (Applies to user category A)
4. Comments and other content on the website/app are not intended to be advice to be relied upon. We therefore accept no responsibility or liability arising from any reliance on such content by any user or any person to whom it is conveyed. (Applies to all user categories)
5. We may change the Content at any time as necessary, and we may suspend or close access to the services indefinitely. Content may become out of date at any given time, and we are under no obligation to update it. (Applies to all user categories)
6. If you print, copy or download any part of the services in breach of these terms, your right to use the services will cease immediately and you must, at our option, return or destroy any copies of the materials, without prejudice to any other legal rights we may have. (Applies to all user categories)
7. All distinctive marks, the logo and registered marks belonging to "Trato" are trademarks of the owners of the website/app, whether registered or unregistered. (Applies to all user categories)

(Applies to all user categories) Please read this section carefully before submitting any contributions/submissions, offers or advertisements on the website/app.

1. Whether on your own initiative or when invited to submit any contribution/submission, offer or advertisement on our website/app, including any text, images, videos or audio recordings, you and we remain the owners of that content, and you grant us a perpetual, non-exclusive, worldwide right, without claiming any authorship rights, and license us to use, copy, modify, publish, translate and create derivative works from it, including distributing, performing, displaying, communicating it to the public, and exercising all copyright and publicity rights in relation to that work and/or combining it with other works in any media now known or later developed, for the full term of any such rights granted in that content. If you do not agree to grant us these rights, you must refrain from submitting any contributions to our services.
2. You are solely responsible for any contribution/submission you make on our services, and making any contribution to our services means that you:
   1. Undertake that the contribution/submission is your own work and that you have the right to provide it to us for use for all the purposes mentioned above.
   2. Agree to waive any financial or moral rights in your contribution/submission, offer or advertisement for the purposes of submitting and publishing it on the website/app and using it for all the purposes mentioned above.
   3. Will not infringe any rights of others or restrict or prevent their use and enjoyment of the services.
   4. Undertake that your use of the website/app and your contribution/submission, offers or advertisement on it are lawful and not prohibited, do not undermine security or public decency, do not promote any sectarian or partisan ideas or any groups, do not harm or disturb others, do not contain any material that is insulting or offensive to symbols, public figures, individuals, or natural or legal persons, and do not obstruct the normal flow of conversation within the services. If you violate this, we bear no responsibility, and we reserve the right to take legal action against you and to cancel or freeze your account or advertisement.
3. You undertake to refrain from, and not encourage anyone else to make or submit, any content that:
   1. May contain or incite partisanship and/or the use of unacceptable, insulting, hurtful, threatening, violent or bigoted language (based on religion, party, sect, group, race, sex, sexual orientation, origin, age, disability, or physical or mental condition).
   2. May include discussions that encourage, incite or provide harmful information relating to criminal or illegal practices (including, but not limited to, pornography, explosives, weapons, violence, drugs, viruses, hacking, or infringements of copyright and all intellectual property rights).
   3. Includes the addresses of other websites containing material that infringes intellectual property rights or any other rights of others.
   4. Constitutes a breach of any legal right of others, such as contractual rights or the right of confidentiality.
   5. Involves exchanging phone numbers or home addresses, or harassing other users of the services (whether privately or in public forums).
   6. Involves impersonating our employees, celebrities, or any other figures or persons.
   7. Involves presenting false or misleading facts.
   8. Involves acts that disrupt or impair the effectiveness, stability or security of the services (including without limitation viruses, crashes, worms, Trojan horses or any other form of virus).
   9. Involves unsolicited advertisements, offers or intrusive methods, or the use of the services for unauthorized commercial purposes.
   10. Involves any references that belittle or demean us, the services, others, or our products and services.
   11. Involves any content that causes harm to us or to others.
4. We will determine, at our sole discretion, whether there has been any breach of the Terms and Conditions of Use of our electronic services and Privacy Policy through your use of the website/app. When any breach of any provision of the Terms and Conditions of Use of our electronic services and Privacy Policy occurs, we will take the actions we deem appropriate, including:
   1. Immediate, temporary or permanent withdrawal of your right to use the website/app and/or any of its components.
   2. Issuing a warning to you.
   3. Taking legal action against you to compensate us for all damages on the basis of civil and criminal liability.
   4. Taking further legal action against you.
   5. Disclosing such information to law enforcement authorities as necessary.

1. We disclaim responsibility for actions taken in response to breaches of the Terms and Conditions of Use of our electronic services and Privacy Policy. The actions described in the clause above do not limit us, and we may take any other action we reasonably deem appropriate. Although we require all categories of website/app users to comply with these terms, you acknowledge that other users may post material on your contribution/submission, offer or advertisement within the website/app that you may find offensive or inappropriate. We accept no responsibility or liability for content posted on the services by such persons, and such content does not reflect our views.
2. We disclaim responsibility for anything you may suffer as a result of exchanging your information with others through or within the website/app, or forming relationships with them, including transferring money to or receiving money from them. We also disclaim responsibility for anything involved in any discussion with any other user or group of users, whether private or public. Persons under the age of twenty-one must use these services with the consent of their parents or legal guardians, and the parents or legal guardians of persons under twenty-one must be aware of this and explain it to them. If you allow and consent to persons under twenty-one using a device to access the website/app or view or listen to its content, you are solely responsible for deciding whether that content is appropriate for your child and for the consequences of that consent. We advise parents or legal guardians who allow minors to use the services to talk to them about the importance of safety and caution when using the internet.

1. You may link to our home page, provided that you do so in a lawful and fair manner that does not damage or take advantage of our reputation. However, you may not create such a link in a way that suggests any form of association, approval or endorsement on our part where none exists.
2. You may not create any link from any services that you do not own.
3. You may not place our website/app services on any other services website, and you may not create a link to any part of the services other than the home page. We reserve the right to withdraw any linking permission without prior notice.
4. Where the services contain links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those websites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Please be aware that our website/app is a promotional intermediary and does not guarantee the quality of the services, goods or materials displayed on it, nor does it guarantee their availability from sellers or advertisers. The website/app is not responsible for them and does not provide you with any warranty regarding them. While you retain the right to seek recourse against the advertiser or seller regarding those services, products and materials, you also have the right to report to us any problems you encounter so that we may exclude or suspend any offering party or advertiser on our website/app if it is proven to us that their offers are not genuine or that they offer or sell counterfeit or prohibited services, goods or materials.

This document sets out the rights of the customer and the rights of the Trato app and website. Please read it carefully so that you understand how we work and can safeguard your legal rights. Using any of the company's services constitutes full acceptance of the following terms:

1. The customer bears the full transfer fees and must provide proof of payment, such as transfer receipts or copies of proof in the case of transfers via online banking, whenever requested.
2. Payments made through online banking services that support chargebacks are subject to providing proof to verify the source of funds and ensure their integrity.
3. We activate the service provided to you within no more than 24 hours of receiving the full amount. If the amount we receive is incomplete, we will be unable to provide the service to the customer, and the customer will be responsible for paying any financial charges associated with the payment, if any.
4. If the customer fails to pay the amounts due, we have the right to suspend any other service we provide to them until all dues are paid.
5. The customer will be contacted by email regarding financial transactions before the due date, and dues must be paid at least (24) hours before the due date.
6. If the customer delays payment of the amount due for the service provided to them for three days, the service will be temporarily suspended. If the customer delays payment for (10) days from the billing date, the site will be deleted from our servers, and the customer will not be entitled to claim the backup copy or restore the service until a late payment fee, determined by the sales team, has been paid.
7. We guarantee the customer the right to a refund if the service is not activated within 48 hours for premium customer subscription services. For advertisements within the app or website, payments are non-refundable once the advertisement has been activated as agreed. Amounts paid for any advertising campaign may be refunded only within (3) days of the agreement date, provided this is no less than (15) days before the requested campaign date, with transfer costs, if any, deducted.

If you have any questions or inquiries about any material appearing on the website/app, please let us know through customer service. If you have any questions about the Terms and Conditions or the Privacy Policy, please contact us by email at: [email protected]. Thank you for visiting the website/app and for reviewing and agreeing to these Terms and Conditions.